Returns & Exchanges
At Arbor Collective, we stand behind the quality of our boards and apparel, offering a 30-day return window for all unused gear in its original packaging. We are committed to ensuring you have the right equipment for your next adventure, whether you are carving pavement or powder.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Once approved, download and print the prepaid shipping label provided via email and securely pack your gear in its original box.
Ship the Gear
Drop off your package at any authorized carrier location, ensuring all original tags and protective materials are intact.
Receive Your Refund
After our warehouse team inspects the returned equipment, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing